Insurance Work

Do not be misled or bullied by your insurance company when you need to make claim. Call us First.We will refund up to 100% of your insurance excess.

Crucial Parts is a completely independent accident repair specialist. This gives us the freedom to provide customers massive savings should they choose us over their insurance company's preferred approved repair center. The first thing you are told by your insurer, "You have to use our approved repairer". This is nonsense. Your absolute legal right is to choose your own repair specialist. The choice is the customer's and no one else's

The second thing you are told by you insurer, "should you choose your own repairer, you need to get two independent quotes". Again, utter nonsense, this is just another tactic to discourage you, by wasting your valuable time running around all the local accident repair specialists to get two unnecessary quotes. You only need one quote, and we will take care of that for you by dealing directly with your insurer.

The third thing you will almost certainly be told by your insurers, is that "should you choose to use your own accident repair specialist, you will not get a courtesy car, and work carried our will not be guaranteed to the standard of our approved repairer, and that the insurance company will not take responsibility for interior work of an independent repairer". Clever but not true

We provide courtesy cars- should they be needed, we guarantee all our work for three years and so do the manufacturers of our paint. Independent repairers need to preserve a good reputation in order to survive today's highly competitive business culture and our 10 year track record speaks for itself.

Lastly you- the customer needs to sign a satisfaction note when you collect your vehicle, as your insurance company requires this satisfaction note in order to pay your bill.